Refund policy

🌿 Return & Refund Policy – Mirevaya

At Mirevaya, our goal is to provide a calm, thoughtful, and supportive experience from beginning to end. If something isn’t right, we’re here to help.

🤍 Our Promise

We stand behind the quality of our products. If your first experience with Mirevaya isn’t what you hoped for, please reach out—we are committed to making it right.

📦 Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and unopened
  • In its original, sealed packaging
  • Accompanied by proof of purchase

✉️ How to Start a Return

To initiate a return, please contact us at hello@mirevaya.com.

Please include:

  • Your order number or proof of purchase
  • The product name(s)
  • A brief description of the reason for your return

Once your return is reviewed and approved, we will provide confirmation and instructions for returning your item.

Approved returns should be sent to:
P.O. BOX 108
Holbrook, MA 02343

Items sent back without prior approval will not be accepted.

⚠️ Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is damaged
  • The item is defective
  • You received the wrong product

We will evaluate the issue and make it right as quickly as possible.

🚫 Exceptions / Non-Returnable Items

Due to the nature of our products, certain items cannot be returned.

These include:

  • Opened or used dietary supplements and vitamins
  • Any product with a broken safety seal
  • Personal care items

For health and safety reasons, we cannot accept returns on ingestible products once they have been opened.

🔁 Exchanges

The fastest way to receive a replacement item is to:

  1. Request a return (if eligible), and
  2. Place a new order

🌍 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days.

To be eligible:

  • The item must be unused, unopened, and in original packaging
  • Proof of purchase is required

💳 Refunds

Once we receive and inspect your approved return, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method within 10 business days

Please note:

  • Processing times may vary depending on your bank or card provider
  • If more than 15 business days have passed since approval, please contact us at hello@mirevaya.com

We reserve the right to limit or deny refunds in cases of suspected misuse, abuse, or fraud, as permitted by law.

🌿 Health & Safety Notice

Our products are intended for personal use. For safety and hygiene reasons, we cannot accept returns of ingestible products once opened.

If you have any concerns, we encourage you to reach out—we are here to support you.

🛍️ Purchases from Other Retailers

This policy applies only to products purchased directly from Mirevaya.

If you purchased from a third-party retailer, please contact that retailer directly regarding their return and refund policy.